Returns and Complaints
Right of Withdrawal
If you are a so-called Privileged Buyer, meaning:
A) a Consumer, or
B) a natural person for whom the agreement you concluded with us is directly related to your business activity, but does not have a professional character for you,
you generally have the right to withdraw from a distance agreement within 14 days, without giving any reason.
You can withdraw by sending us a statement of withdrawal, e.g. by email to sklep@ts-parts.eu.
The 14-day period begins when you (or a third party indicated by you, other than the carrier) take possession of the goods; for agreements covering multiple goods delivered separately, in lots or in parts, it begins upon possession of the last item.
Sending the statement before the deadline expires is sufficient to meet it.
Please return the goods without undue delay, no later than 14 days from the day of withdrawal, to:
ul. Golędzinowska 33a, 03-302 Warszawa, Poland.
What we reimburse. We will reimburse all payments received from you, including the cost of the cheapest standard delivery method offered in our store, without undue delay and no later than 14 days from the day we are informed of your withdrawal. If you chose a more expensive delivery method than the cheapest standard one, we only reimburse the cost of the standard method — you bear the difference. The reimbursement is made using the same payment method you used, unless you agree otherwise — in any case, free of charge to you.
What you bear. You bear the direct cost of returning the goods to us. You are also liable for any diminished value of the goods resulting from handling beyond what was necessary to establish their nature, characteristics and functioning.
We may withhold reimbursement until we receive the goods back, or you supply proof of having sent them back, whichever comes first.
The right of withdrawal does not apply to, among others, agreements:
- for goods made to your specifications or clearly personalized;
- for goods liable to deteriorate or expire rapidly;
- for goods delivered in a sealed package that cannot be returned for health or hygiene reasons once unsealed;
- for sealed audio, video recordings or computer software once unsealed.
Detailed information on withdrawal can be found in our Store Terms and Conditions.
Complaints
The following applies to Privileged Buyers. If you are not one, please see our Store Terms and Conditions for details.
If we improperly fulfil our agreement with you, you may file a complaint — preferably by email to sklep@ts-parts.eu, or by post to ul. Stanisława Rogalskiego 2/90, 03-982 Warszawa.
We are generally liable for any non-conformity of the goods with the agreement existing at the time of delivery and disclosed within two years of that time.
Under the Polish Consumer Rights Act you may demand: a) replacement of the goods, or b) repair of the goods. In some cases you may also: a) withdraw from the agreement, or b) request a price reduction — see our Store Terms and Conditions for details.